Please check the consignment upon arrival. If your order is incorrect, incomplete or damaged when delivered please contact us within 5 days. We will investigate in details and keep you informed.
International Return Policy
Goods may only be returned if the remaining expiry of the products is greater than 50% of total designed shelf life and they are in a re-saleable condition with the packaging intact. A Returned Material Authorization Number (RMAN) is required and can be obtained from our Sales and Customer Services team. Please read below for full details on how to arrange the return of stock.
If any product supplied is faulty, we will investigate this fully and arrange a product replacement and the return of stock if necessary.
If stock has been damaged during shipping please contact our Sales and Customer Services team and we will be able to advise you.
Please note:
1. It is required to notice us within 5 days of the goods being delivered in order for a return to be considered.
2. A surcharge may apply for handling the return.
3. Due to the custom and regulatory restrictions, please always contact us upfront when you are considering a return.
4. The type of products and the length of time held in your inventory will determine if a return and credit can be authorized.
Please contact our Sales and Customer Services team on the followings while you are considering a return:
1. Reasons of return.
2. The product codes, name description and lot numbers of the stock concerned.
3. Your purchase order number and our proforma invoice number
4. We will issue you with a Returned Material Authorization Number (RMAN) and address details of where to return the goods to.
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